Support
We are here to help.
Write to us and a person answers. For connection problems, start with the questions below.
Contact support
Tell us what you were doing and what happened. Please do not include confidential client information in the message.
Write to supporttuki@ordfeste.fi
Common questions
I cannot connect Ordfeste to ChatGPT or Claude.
Follow the four steps on the Get started page. You need a ChatGPT or Claude plan that lets you connect other apps, and a Google or Microsoft account to sign in.
Sign-in does not complete.
Try again in a private browser window and use the same Google or Microsoft account each time. If it still fails, write to us and tell us which kind of account you use.
My download link no longer works.
Documents Ordfeste drafts can be downloaded for four hours and are then deleted. Ask your assistant to create the document again.
I think an answer or a source is wrong.
Check the original source the answer cites. Ordfeste is a research and drafting tool, not legal advice. If you find an error, write to us with the question you asked and the source concerned.
How do I disconnect Ordfeste?
Remove the connector in your AI assistant's settings. To delete your account and your data, see the privacy notice.
Report a security problem
If you find a vulnerability or something that looks unsafe, write to security@ordfeste.fi
Privacy and account deletion
Requests about your personal data and about deleting your account are described in the privacy notice.
Privacy notice